Mission Statement
It is our mission to provide expedient, high quality and cost-effective Home Improvement Services (includes renovation, remodeling etc.), Building Solutions (building repairs), Design and Construction Management services.
We achieve this by developing and nurturing a customer-focused approach throughout the company that encompasses staff and our supply chain. Our business maintains the passion and the desire to improve performance and the wellbeing of our staff through continuous improvement, training and social activity.
Our Strategy
- To ensure continued and sustainable company growth
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To maintain and improve current customer satisfaction levels, reliability, health and safety performance,
environmental impact, social impact and cost improvement - To improve staff performance levels through training, education, encouragement and evaluation
- To develop a high quality, discerning and respected customer base
- To hire and retain professional, self-improving and customer-focused staff
- To develop core business activities and to improve our existing processes to optimise profitability
Quality Policy Statement
Renova adopts a total quality management philosophy to ensure we meet client needs and expectations at all times. We aspire to be leaders in total quality management and constantly reinforce the following principles:
- We ensure quality is maintained throughout every part of our business
- We define and understand the needs and requirements of clients and suppliers to ensure we meet and surpass their expectations
- We develop excellent working practices by involving all members of staff and utilising their existing skills
- We create a culture of continuous improvement throughout our business to improve overall service quality
- We retain existing customers and attract new clients by maintaining the high quality of our products and services
We have developed and maintained our quality systems to support our quality policy. Standards are regularly reviewed to ensure quality requirements are met. All areas of activity are audited using systematic measures that identify potential weaknesses, introduce preventative measures and create the basis for continuous improvement.